Support

Need a hand? Email support@wcagwise.com and we’ll get back to you.

Activating Pro

After purchase you’ll receive a license key by email. Open the extension, run a scan, click “Already bought? Activate”, paste your key, and press Activate. The PDF export unlocks immediately.

Moving to another device

In the extension’s Pro section, use “Move to another device” to free your license, then activate it on the new device. This keeps you within your license’s activation limit.

Refunds

Refunds are handled by our payment provider, Lemon Squeezy. If something isn’t working, email us first — most issues are quick to fix.

Reporting a bug or a false result

Tell us the page URL and what you expected. Remember that automated testing catches only part of WCAG, so some issues need manual review — but if you think the tool is wrong, we want to know.